Cancellation and Refund Policy
Applies to ski and snowboard bookings made on dataconsulst.com. Read it together with your booking confirmation; supplier conditions shown at checkout prevail.
1. Provider
dataconsulst.com, sole proprietor (PE), EDRPOU 41024865, Business Center Horizon, 12 Khreschatyk Street, Kyiv, 01001. We act as a tourism agency and, where stated, as agent for tour operators and accommodation providers.
2. Cancellation by the traveller
Unless the confirmation states otherwise, on the total package price:
- 30+ days before arrival — refund less a 10% administration fee and non-refundable supplier deposits;
- 14–29 days — 50% refund;
- 7–13 days — 25% refund;
- under 7 days or no-show — no refund.
Administration fees cover payment processing and reservation handling and are shown before you confirm.
3. Changes
Date, resort or occupancy changes depend on availability and supplier approval and may carry a fee and a price difference.
4. Weather and force majeure
Lifts, slopes and transfers may close for weather, snow, safety or operational reasons. We do not guarantee snow conditions. Vouchers, credits or refunds offered by suppliers are passed to you in full; in force majeure we refund as far as suppliers permit.
5. Supplier conditions
Hotels, transfers and ski schools set their own cancellation rules, disclosed in the offer before booking.
6. Refunds
Request cancellation at contact@dataconsulst.com or +380 955 892 5383. We confirm receipt within 3 business days and pay eligible refunds within 30 calendar days by the original method.
7. Complaints and consumer rights
Send complaints to contact@dataconsulst.com or the address above; we reply within 30 calendar days. If unresolved, you may contact the State Service of Ukraine for Food Safety and Consumer Protection or the courts.
8. Legal basis
Закон України «Про електронну комерцію» від 03.09.2015 № 675-VIII; Закон України «Про захист прав споживачів» від 12.05.1991 № 1023-XII; Закон України «Про туризм» від 15.09.1995 № 324/95-ВР; Закон України «Про рекламу» від 03.07.1996 № 270/96-ВР; Закон України «Про захист персональних даних» від 01.06.2010 № 2297-VI.